![]() ![]() I have tried logging out and back in again and still this happens every time. Then open Skitch again and now I can screen capture again, but again, only once until it locks up and I have to Force Quit again. I have to go to Activity Monitor and Force Quit Skitch. Sometimes the Skitch -> Quit menu item is even grayed out. From that point I can not even close skitch anymore regularly. Now, from here if I bring up skitch again and try "Screen Snap" nothing happens. I am able to capture a section of the screen with the crosshairs with no problem. I click on "Screen Snap" in which the window disappears and the crosshairs come up (like it should) Both the dock icon come up and the helper menu icon. I have both Skitch and the helper (in the menu bar) closed so that I can start from a clean slate. I do have multiple users logged into this machine, but I have not switched from the other accounts, I just took the screen saver off and typed in my password to my account. Sure Joe, I'll try to describe in as much details as I can. If you've done all of that, or do it and it doesn't work, then file a help ticket via our support site found here: The helper apps are designed to work with the version they are installed with and may have conflicts running the beta version and live version at the same time. Reinstall the latest Skitch from the Apple Store (or from Īlos make sure when you quit the Skitch app you aren't leaving the Skitch helper app running in the status bar if you are going to run two different versions.On my MBPR at home I even had to reinstall 10.8.2 because the default image wasn't installed properly. Run SW Update and make sure you've got all of the latest updates for OSX.You should submit a help ticket on our customer support site ( ), but I'd recommend you try the following: In fact I'm writing this on an MBPR running 10.8.2 with all shipping, beta, and alpha versions of Skitch running on it without any issues. All versions of Skitch work on 10.8.2 and with MBPR. ![]()
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